Debt Collection Specialist - Banking Sector

Join Bank Jago, a leading financial institution in Indonesia, as a Debt Collection Specialist. In this critical role, you will be responsible for managing and recovering overdue accounts through professional and ethical collection practices. Your efforts will directly impact the financial health of our customers and the bank's overall performance.

Based in Jakarta Raya, you will work closely with our loan officers, customer service teams, and legal departments to ensure that overdue accounts are resolved efficiently and effectively. This role offers a unique opportunity to develop your skills in debt collection, customer relationship management, and financial services, all while contributing to a dynamic and growing organization.

📋 Tanggung Jawab Pekerjaan

• Manage and recover overdue accounts through professional and ethical collection practices.
• Conduct initial and follow-up calls to customers to negotiate payment plans and resolve disputes.
• Collaborate with legal departments to escalate complex cases and ensure compliance with banking regulations.
• Monitor and report on collection performance metrics to identify trends and areas for improvement.
• Provide exceptional customer service to maintain positive relationships with customers.
• Utilize CRM software, such as Salesforce or HubSpot, to track and manage customer interactions.
• Stay updated on industry trends and best practices in debt collection.
• Participate in team meetings and training sessions to share knowledge and learn from colleagues.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 2-3 years of experience in debt collection or a related field.
• Strong communication and negotiation skills.
• Proficiency in using CRM software, such as Salesforce or HubSpot.
• Knowledge of banking regulations and ethical collection practices.
• Ability to work under pressure and meet tight deadlines.
• Excellent organizational and problem-solving skills.
• Fluency in both written and spoken Indonesian and English.

🛠️ Keahlian

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