Front Office Manager - Luxury Hospitality Leadership Role in Lombok

Join a dynamic and rapidly expanding hospitality destination in Mandalika, Lombok as a Front Office Manager, where you will lead a high-performing team to deliver exceptional guest experiences in one of Southeast Asia’s most sought-after tourist destinations. This is your opportunity to make a significant impact on a growing luxury hospitality brand, with a focus on delivering world-class service and ensuring guest satisfaction.

In this role, you will oversee all front office operations, including check-in/check-out processes, guest relations, and ensuring seamless communication between the hotel and its partners. You will work closely with the hotel’s management team to implement and maintain high standards of service, while also training and mentoring your team to excel in their roles.

If you are a seasoned professional with a proven track record in hospitality management, we invite you to join us in creating unforgettable experiences for our guests. Come be part of our journey as we continue to grow and evolve in the hospitality industry.

📋 Tanggung Jawab Pekerjaan

• Oversee all front office operations, including check-in/check-out processes, guest relations, and ensuring seamless communication between the hotel and its partners.
• Lead and manage a high-performing team of front office staff, providing training, mentoring, and performance evaluations.
• Implement and maintain high standards of service and guest satisfaction, ensuring that all guests receive exceptional treatment.
• Coordinate with other hotel departments to ensure smooth and efficient operations.
• Manage guest inquiries and complaints, resolving issues in a timely and professional manner.
• Ensure compliance with hotel policies, procedures, and industry regulations.
• Utilize front office management software to streamline operations and improve efficiency.
• Monitor guest feedback and use it to continuously improve service quality.

🎓 Kualifikasi & Syarat

• Proven experience as a Front Office Manager or similar role in the hospitality industry, with a minimum of 5 years of experience.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
• Proficiency in English and Bahasa Indonesia.
• Knowledge of front office management software, such as PMS (Property Management System) and CRM (Customer Relationship Management) tools.
• Certification in hospitality management or a related field is a plus.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving and decision-making skills.

🛠️ Keahlian

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