IT Infrastructure Support Supervisor (Talent Pool)

Join Erajaya, a leading retail and distribution company in Indonesia, and shape the future of our IT infrastructure as an IT Infrastructure Support Supervisor (Talent Pool). In this role, you will lead a dedicated team of support specialists, ensuring the seamless operation of our IT systems across Jakarta Raya. This is your chance to leverage your expertise in IT infrastructure to drive efficiency and innovation within a dynamic and growing organization.

As an IT Infrastructure Support Supervisor, you will be responsible for overseeing the daily operations of our IT support team. You will work closely with various departments to troubleshoot technical issues, implement system improvements, and ensure the reliability of our IT infrastructure. With Erajaya's commitment to excellence, you'll have the opportunity to grow professionally and contribute to the success of one of Indonesia's most respected retail and distribution companies.

📋 Tanggung Jawab Pekerjaan

• Lead a team of IT support specialists, providing guidance and mentorship to ensure high-quality service delivery.
• Monitor and maintain the performance of IT infrastructure, including servers, networks, and databases, using tools like Nagios, Zabbix, and PRTG.
• Coordinate with various departments to address technical issues and implement system improvements.
• Ensure the reliability and availability of IT systems by implementing proactive monitoring and preventive maintenance strategies.
• Develop and enforce IT infrastructure policies and procedures to ensure compliance with industry standards and best practices.
• Collaborate with IT vendors and service providers to ensure timely delivery of IT services and support.
• Participate in incident response and disaster recovery planning to minimize downtime and data loss.
• Stay up-to-date with the latest trends and technologies in IT infrastructure to drive continuous improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT infrastructure support, with a strong background in network administration, server management, and database administration.
• Certifications such as CompTIA Network+, CompTIA Security+, or Cisco CCNA are a plus.
• Proven experience in leading and managing a team of IT support specialists.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Knowledge of ITIL framework and best practices is a plus.
• Fluency in English, both written and spoken, is required.

🛠️ Keahlian

Lowongan Terkait